The place is very strategically located and very close to Sun Plaza. The facilities are acceptable if you are just looking for a place to sleep, which matches the price.
However, the room door had a crack, and the soap was empty and had not been refilled. Since we were very tired, we didn’t bother informing the staff and just rolled with it.
We had informed the staff in advance that we would be a…

took overnight sleeper bus to Sapa and reached hotel around 6am, night shift staff who can't speak English talked to me in the dark at the front desk, don't know why she doesn't want to switch on the light.
after decided not to check in early i asked permission to use toilet, she then scolded me using her language. 1st time encounter such rude behaviour staff treated guest.
at the end i changed…

Great location 1 block from the cable car entrance and town square. The room is big, comfortable and has heating. Shower water was nice and hot.  Friendly owner woman was very helpful giving good information about Sapa and making sure I had whatever I needed in the room each day.

Hôtel très bien situé. L’intérieur est vieillissant, avec pas mal d’équipements usés ou cassés, mais pour ou un court séjour, c’est largement suffisant.

Staff is very friendly and easy to communicate because she is very fluent in English. We book for 2 single beds but the hotel upgrade the room to 2 queen beds and we are very happy to sleep with the cold weather. Definitely will repeat this hotel because the location also very stratergic and near to Sun Plaza and others attraction.