객실은 깨끗하고 P4에 있어요. 로비에 전화해서 도착 사실을 알리면 됩니다. 직원분은 중국어를 잘하시고 체크인도 매우 편리했습니다. 아파트이기 때문에 직원이 체크인을 위해 위층으로 안내해 줍니다. 다음 날 체크아웃할 때는 문을 닫고 나가시면 됩니다. 보증금은 정해진 기간 내에 귀하의 계좌로 환불됩니다. 편리하고 빠르며, 서비스 태도도 좋습니다. 중요한 것은 중국어를 구사하는 것입니다.

깨끗해요

방은 깨끗하고 정돈이 잘되어 있고, 사장님께서 책임감있고 세심하게 관리해주시는 모습이 좋았습니다.

꽤 깨끗하고 대체로 조용합니다. 주변 환경도 좋습니다.

During my recent stay in Hanoi, I encountered several issues that I would like to raise:
Firstly, I had informed the property via email and through Trip.com that I wished to check in early at around 12:00 PM. I received a reply before my trip confirming that early check-in would be arranged if available. However, upon arrival, the experience was very disappointing.
The hotel name listed online ＜ Wenxin Luxury Vinhomes Ocean Park ＞ does not seem to exist in reality. The name on the website and the actual location were completely different, which caused confusion and made it very difficult to find the property. Additionally, the location on the map did not match the real location.
When I arrived, it was also very difficult to communicate with the staff due to the language barrier(they only sent me message without coming to meet me). I repeatedly asked about early check-in around 12:00–1:00 PM, but the staff simply replied that the previous guest had not yet checked out and showed no effort to assist or explain politely. Their attitude was rude and unhelpful, which made the situation worse.
My main complaints are:
The misleading hotel name and inaccurate location information.
The poor attitude and lack of professionalism from the staff.
I hope this feedback will be taken seriously to improve service and ensure accurate information is provided to future guests.

Very nice and organized place