사진 1은 하노이 선샤인 호텔, 사진 2-4는 저희가 묵었던 하노이 세나 호텔&트래블 입니다! 도착했을 때 방이 없다고 해서 길 건너편에 있는 이 게스트하우스로 데려갔습니다. 1층은 리모델링 중이었는데, 벽을 새로 칠한 것 외에는 위층의 나머지 가구도 예전과 다름이 없었습니다. 게스트하우스. 외출시에는 안전이 최우선이고, 저희는 1박만 예약했기 때문에 가맹점과 말다툼도 하지 않았습니다! 유사한 부도덕한 판매자를 엄격하게 검토하는 것이 좋습니다. 두 개 이상의 방을 판매한 것으로 의심되는 이러한 부도덕한 판매자는 소비자가 다시 속지 않도록 진열대에서 제거해야 합니다!

훌륭한 숙박. 좋은 위치. 직원들은 친절하고 친절했습니다.

Trip.com's booking sent me to fraudulent address where I was lied to about hotel having been renamed (despite fading signage saying Sena Hotel), then I was told that all rooms nearby were full, & if I wanted a bed with the money I had spent, I must hop on a motorbike to an undisclosed location "or you can contact Trip.com" and try to cancel.

As I was a weary elderly Parkinson's patient with no sense of balance, this was terrifying, but the smarmy boss in the "travel agent" desk said that otherwise I could contact Trip.com and find something else (it was 3pm in high season) if I refused.

Sunshine and Sena are a scam network that shuffles solo guests when more lucrative bookings arrive, using sudden cancellations, lies and intimidation. My luggage arrived dirty and apparently dragged by same motorbike later, though nothing was missing it had obviously been mishandled.

I had no idea where I was, except it was no "junior suite" as paid for, and at first the hotel denied me breakfast, as the booking I showed obviously was not for them.

Trip.com was told I agreed to all the changed booking conditions, and after repeated calls to a patient Ms. Christina in Philippines, I was kindly offered Trip Coins ($5) toward another booking!

When I reminded them on 4th csllback that I had defrauded & mistreated in what elsewhere would be a criminal bait & switch con, I received a hang-up call (4-second ring) & final voice message saying my complaint had been noted!

Well, it had, so later a Chinese lady called & offered a larger compensation -- but she said her customer calling department could only forward my assertions to the business department -- which would be told by the scammers that there was no issue, I accepted the rebooking!

Good luck reaching the actual Hanoi Sunshine hotel (its business cards were on the counter where I was told it had been renamed the Hanoi Sena, the center of the fraudsters' network) -- but the better-paying guests who left while I was there had no idea, & said they had no problems at the Sena/Sunshine, as their boikings had been honored.

A routine scam there, if you check Google reviews , but they purge other websites of complaints with shell-game renamings & misidentification so new guests remain uninformed.

Shame on Trip.com for allowing fraudsters to continue bullying & dumping customers, then taking 5 phone calls to offer compensation that would hardly have covered injury on moterbike (I an 66 with no sense of balance due to Parkinson's). Delist them if business ethics mean anything -- but they can rename in a day & keep lying. I am fortunate to have a bed, and I accepted it, didn't I?

What a con, what a nightmare. Service calls & Trip Coins were better than nothing, and callbacks were reasonably prompt -- the problem is in the shady hotel group and its shufflng, lying & putting solo guests at risk on motorbike rides that kidnap them to unknown places they never booked. Buyer beware!

첫날 밤에 초과 예약되었습니다. 첫날밤에는 더 낮은 호텔 카테고리를 지정했습니다.